How To Develop An Internet Audience
By
Kalena Jordan
(kalena@high-search-engine-ranking.com)
7th February 2000
Internet Audience Development.
I know, I know it sounds like just another Internet
catch phrase dreamt up by those marketing firms
out there to get you to spend yet MORE money
on your web site. However, unlike some of those
other potentially critical concepts,
the concept of Internet audience development
makes perfect sense and is exactly what it seems
to be: a process for the creation of a profitable
customer base on the Internet. It is the way
you attract potential customers to your site
and keep them coming back.
With the Internet providing
almost universal access to information and removing
the tyranny of distance from the
equation, businesses of all sizes, in all industries,
in all countries now have the opportunity to
operate in markets previously out of their reach
- to sell to potential customers they have never
before considered and may never need to meet.
In this atmosphere of equal opportunity, traditional
business models are thrown out the window in
favour of activities that will help capture
new audiences for their products and services
and bring repeat customers to their web sites.
Audience development is challenging, but remains
a key to success in the new cyber-marketplace.
So what does it involve?
-
Search
Engine Optimisation
- The majority of Internet users rely on search
engines and directories to find the information
they need. Therefore, ranking highly in search
engines and directories should be critical
to your Internet marketing strategy. Because
users generally only explore the first 10
or 20 sites in the search results, an understanding
of how search engine ranking works and how
to get your site in the top 20 results can
make an enormous difference in the amount
of visitor traffic your site receives. Effective
optimisation requires a combination of carefully
designed META tags using logical search terms,
an understanding of the various search engines
and their ranking algorithms, as well as a
pro-active approach to search engine submission
and ranking monitoring. If your web developer
claims to have already optimised your site,
ask to see the key search terms used and for
proof of your search engine ranking. If you
havent already hired a firm that specialises
in optimisation, consider it as the most critical
aspect of your audience development strategy.
-
Loyalty
Programs
Unlike their offline versions, online loyalty
programs can be relatively inexpensive to
integrate into your business. They can be
as simple as a discount voucher printable
from your site, or as complex as a protected
sub site for your loyal customers, accessible
only by password. Some companies even create
a virtual community for visitors
- providing chat rooms, personal web pages
and email addresses for their customers. Giving
users of a product/service access to each
other is a powerful way to build brand awareness
and develop an audience.
-
Strategic
Linking The
web as a medium is differentiated by the use
of hyperlinks, which enable users to arrive
and leave a site very quickly. Sites that
have a lot of other sites linking to it will
naturally receive more traffic. Links with
related sites can stay in place for long periods,
ensure targeted traffic and can often be arranged
free of charge or by reciprocal link agreement.
Webmasters of affinity sites should be approached
for this service.
-
Sponsorships
and Partnering
Sponsoring strategic content on popular web
sites is another way to secure a site audience.
If users see your brand associated with information
they find useful, they will naturally develop
a good association with your products and
services. Exclusivity is the key here
if you provide a unique service or information
on a major portal, it lends credibility to
your brand and increases customer interest
in your own site.
-
Competitions
and Gimmicks
The Internet has created a lot of firsts:
the first car sold online, the first online
property auction, the first person to completely
rely on the Internet for survival (www.DotComGuy.com)
and so on. The publicity value of such gimmicks
cannot be underestimated just think
of the sponsorship $$ Dot Com Guy is getting,
not to mention the number of daily site visitors.
You can also use the power of the media to
attract attention to your site. Create something
unique on it, develop a first
for your industry, run an unusual competition
then issue a press release!
Audience development
doesnt have to be difficult OR expensive.
It just takes some planning, brainstorming and
the implementation of all your good ideas until
you find the formula that works best for your
site.
Article by Kalena
Jordan, CEO of Web Rank.
Kalena was one of the first search engine optimization
experts in Australasia and is well known and
respected in her field. For more of her articles
on search engine ranking and online marketing,
please visit:
www.high-search-engine-ranking.com
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