Who owns MOR Designs?

John Bates owns and operates MOR Designs. He has extensive knowledge of hosting related issues especially where small businesses are concerned.

MOR Designs hosting is a full featured product, specifically tailored to the needs of the Small Business hosting market. Your domains are hosted on state of the art servers in one of the world's best datacenters in the USA. This combination of high quality servers and excellent datacenter connectivity, give your site's the edge.

How long has MOR Designs been in operation?

MOR Designs officially commenced operations in 1996.

Where is the Data Center based?

The MOR Designs servers are housed in the One WIlshire Blvd. Datacenter which is based in Los Angeles, CA., USA. More information about the data center can be found here.

Is the hosting provided by MOR Designs reliable?

It certainly is! Our connections to multiple PREMIUM backbone providers, and peering with many carriers on a regional and international basis, allows us to easily reach remote networks even in the case where a NAP may be unhealthy, or when a specific backbone connection is down. It also allows us to make intelligent routing decisions. In our private, secure, Los Angeles facility, we have multiple gigabit connections to our upstream providers to ensure rock solid network stability and capacity.

Our two backbone providers of choice currently are:

MZIMA - Providing high-performance route-optimized bandwidth to the Internet, using its proprietary distributed metro NAP architecture and nationwide backbone network. By building metropolitan SONET rings connected to multiple Tier-1 backbone providers, and by having direct private peering with numerous broadband ISPs, backbones and content providers, Mzima offers the fastest, most reliable Internet connectivity currently available.

SAVVIS - operating an integrated global IP and transport network that delivers IP VPN, Voice Services, and Internet solutions for enterprises and carriers alike. The SAVVIS IP network spans 105 cities in 47 countries, encompassing the U.S., Canada, Latin America, Europe, The Middle East, Asia and the Pacific Rim.

We get our IP transit from 2 cisco 12008 GSR's which are connected via multiple gigabit fiber uplinks to our distribution switches (2 cisco 2948G-L3's). Each cabinet is prewired and connected to our main distribution cabinet so it's plug and play. Each cabinet has it's own switch, we prefer a layer 2 switch in each cabinet. All of our servers are hooked up to APC remote reboot ports in the event that they lockup for any reason.

What type of servers will my site be hosted on?

All MOR Designs servers are Dual Intel Xeon 2.66Ghz with 2GB RAM, Three 160GB SCSI hard drives with RAID 5, 400GB backup SCSI drive and
Redundant Power Supplies. These extraordinary servers are state of the art and make for an excellent hosting platform. The combination of Dual Opteron servers and the excellent connectivity of the One Wilshire Blvd. datacenter, give your site's the edge.

What are the Server Specs?

How long does it take to establish an account?

We utilize automated account generation software which will configure and setup your account, and email you your "Welcome Email" nearly the instant you're credit card has been approved.

How does billing work?

Our automated billing system emails out all invoices on the 1st of each month and automatically debits your credit card. If you signed up for an account on the 10th of the month, your first month will be prorated and you would then receive your first invoice on the 1st day of the month of your billing cycle.

If I buy hosting and don't like it, do I get my money back?

Yes. We offer a 30 day Money Back Guarantee.

How fast do you answer support questions?

Support tickets are answered ALWAYS within eight (8) hours, 7 days a week, 365 days a year. Most times your support requests are answered within a much quicker time frame, sometimes in just minutes.

In our Control Panels, can we setup email addresses, sub-domains, auto-responders and the like?

Yes, the Control Panel is one of the very best in the industry. You can manage all aspects of your hosting from setting up email addresses to configuring your MySQL databases. It's set out in a friendly manner and it's easy to understand and use.

Can I see how much disk space and data transfer my domain is utilizing?

Yes. That information is available in the control panel for each domain.

If I buy Plan 03 and later want to upgrade to Plan 04, is that possible?

Yes, certainly. Submit a request to upgrade your plan and your account will seamlessly be upgraded with NO interruption to your current hosting.

Can I use FrontPage 98, 2000 and 2002 to build my site and host it on your servers?

Yes, FrontPage 2000, 2002, and 2003 are supported with the very latest FrontPage Server Extensions.

Note - We no longer guarantee that sites built with ForntPage 98 will work on our servers.

Do I get a forum preinstalled with my hosting account?

Yes. You receive absolutely free the powerful PHP, MySQL based PHPbb forum. This forum is a snap to setup and configure. It's easy to use and industrial strength yet easy on the servers by utilizing the PHP programming language and MySQL databases.

Do I get a shopping cart preinstalled on my hosting account?

Yes. You receive absolutely free the powerful Shopping Cart from OsCommerce.com. This is a powerful open source piece of software utilizing the speed and strength of PHP programming combined with the robustness of MySQL databases.

If I sign up for an account, will you provide me with help and assistance?

YES!! First rate and rapid support is our OBSESSION. You can contact us for very fast, friendly and extremely helpful tutorials, or access our helpdesk.