Our automated billing system emails out all invoices on the 1st of each month and automatically debits your credit card. The first month you sign up is pro-rated, so if you signed up for an account on the 10th of the month, you would be billed from the 10th through the end of that month. You would then receive your first invoice on the 1st day of the month of your billing cycle.

We only accept valid credit cards, through our online system, or via telephone. We do not accept checks, money orders or cash payments.

You can upgrade or downgrade your account easily. Just choose the Plan level that you'd like to upgrade to, and we'll adjust your recurring payment to suit the new plan amount. There is no interruption to your hosting services during this upgrade.

So open a ticket up at the Helpdesk with the following information -

(1). Your domain name.

(2). Your account number.

(3). The last 4 digits of the credit card number that you used to create your account with us.

Please note - If you open your Plan 1 account after the first of the month and you want to upgrade to Plan 2. We will edit your current recurring transaction from Plan 1 to Plan 2. You will then be billed the full Plan 2 fee on the 1st of next month, yet you will be upgraded at the time of your upgrade request.

This also works back the other way - if you open your Plan 2 account after the 1st of the month and you want to downgrade to Plan 1. We will then edit your current recurring transaction from Plan 2 to Plan 1. You will then be billed the Plan 1 fee on the 1st of next month, yet you will be downgraded at the time of your request. We cannot do partial refunds for this account downgrade, just like we do not bill extra for account upgrades that fall before the recurring billing date.

How can I cancel my account?

To cancel your account, please submit a ticket to the Helpdesk with the following information -

(1). Your domain name.

(2). Your billing account number.

(3). The last 4 digits of the credit card number that you used to create your account with us.

(4). A copy of your welcome email with all your account details.

We will then stop your recurring payments and delete all files in your account. If you cannot provide us with the above information, we will not delete that account, for obvious security reasons.

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we stop the recurring transactions and then delete your account from the server you're on.